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WHAT IS EISA'? The External Integrated Summative Assessment (EISA) is an integral and critical component of the QCTO's quality assurance system.It is a single national assessment leading to the awarding of an Occupational Certificate.EISA ensures that the assessment of occupational qualifications,part qualifications and trades is standardised, consistent and credible. EISA is conducted by applying nationally standardised assessment instruments which are developed and administered by a QCTO approved Assessment Quality Partner (AQP).EISA for a trade is what is commonly known as a Trade Test. For learners to qualify for entry to EISA,they must provide proof of completion of all required knowledge,practical and [...]

Non-Verbal Commuication Modes

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What is non-verbal communication?

Definition (CBC): “nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver [listener] (Samovar et al). Basically it is sending and receiving messages in a variety of ways without the use of verbal codes (words). It is both intentional and unintentional. Most speakers / listeners are not conscious of this. It includes — but is not limited to:

      touch

 

      glance

 

 

      volume

 

      vocal nuance

 

      proximity

 

      gestures

 

      facial expression ? pause (silence)

 

      intonation

 

      dress

 

      posture

 

      smell

 

      word choice and syntax

 

    sounds (paralanguage)

Broadly speaking, there are two basic categories of non-verbal language:

 


Why is non-verbal communication important?

Basically, it is one of the key aspects of communication (and especially important in a high-context culture). It has multiple functions:

      -Used to repeat the verbal message (e.g. point in a direction while stating directions.

 

      -Often used to accent a verbal message. (e.g. verbal tone indicates the actual meaning of the specific words).

 

      -Often complement the verbal message but also may contradict. E.g.: a nod reinforces a positive message (among Americans); a “wink” may contradict a stated positive message.

 

      -Regulate interactions (non-verbal cues covey when the other person should speak or not speak).

 

    -May substitute for the verbal message (especially if it is blocked by noise, interruption, etc) — i.e. gestures (finger to lips to indicate need for quiet), facial expressions (i.e. a nod instead of a yes).

Note the implications of the proverb: “Actions speak louder than words.” In essence, this underscores the importance of non-verbal communication. Non-verbal communication is especially significant in intercultural situations. Probably non-verbal differences account for typical difficulties in communicating.